Refund policy
At Kay's Southern Charm Boutique, we want you to love every piece you receive! if something isn't quite right, we're here to help.
Returns
- Items must be returned within 14 days of delivery.
- Merchandise must be unworn, unwashed, and in original condition with tags attached.
- To start a return, please contact us at support@kayssoutherncharm.com with your order number.
Non-refundable Items
- sales or clearance items
- Accessories ( jewelry, hats, etc. )
- Gift cards
Refunds
- Once your return is received and inspected, we will notify you of approval.
- Approved returns will be issued as store credit or refunded to your original payment method ( your choice ).
- Please allow 5-7 business days for processing after we receive your return.
Exchanges
- We currently offer exchanges for the same item in a different size, if available.
- if the item is out of stock, store credit will be issued.
Damaged or incorrect items
- If you receive a damaged or incorrect item, please contact us within 3 days of delivery with photos so we can make it right.
Shipping Cost
- Customers are responsible for return shipping costs unless the item is defective or incorrect.
- Original shipping fees are non- refundable.
Final Sale
- All sale items are final sale and cannot be returned or exchanged.
If you have any questions, feel free to reach out! we're always happy to help!
Thank you for shopping with Kay's Southern Charm Boutique!